FAQ
Q. Do you make free designs?
A. Unfortunately, due to high requests I don't make free graphic design work. Also, as I focus on my paid client work, YouTube channel and also Twitter I am left with no spare time to create free work.
Q. How do I pay for a Design?
A. I currently only accept payments completed via PayPal. This is because PayPal is the best site for requesting and sending money. I use PayPal invoice to request the payment, which sends an invoice to both your PayPal email and summary page.
Q. Do I pay for the designs first or once they have been completed?
A. As a safety procedure for me as a seller, I always accept payment upfront due to countless bad experiences. 99% of clients I have the pleasure of working with are honest and understanding but just as a precaution I will continue to accept payment first.
Q. Am I subject to revisions after the designs are completed?
A. The customer is held responsible to provide specific details in order for the design to meet their vision. Once the design is complete only small and responsible changes can be made, which will be agreed on by both myself and the client.
T&C's
Payment Policy, Design Process & Customer Sanctification:
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All payments sent via PayPal to 'creativestate@mail.com' are NON-REFUNDABLE.
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The customer agrees that they are purchasing an electronic product. Which in this case is a design. As a merchant I have full rights to price my work at what I feel is best suited for the project at hand. This tends to occur when more work is involved during an order than the usual request.
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Before I begin with the design process I request for as much details as possible. The customer is held responsible during this process to provide specific details in order for the design to meet their vision. If there are details the client does not provide I will not be hold responsible for any large changes. However, minimal and understandable changes to the design are accepted. The design completion time always will vary on the order at hand, so I ask for the client to please be patient during this process as I start the design process.
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Once the work is complete, I group all of the files together and upload the folder to Dropbox (A file uploading site). The client will then be sent a link to download the designs which is recommended to be done on a computer instead of a mobile device for the best results.
privacy & cookie policy
Privacy Policy
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This privacy policy notice is for this website; 'www.creativestate.ml' and served by 'CreativeState' and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.
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The only part of this website which will involve the use of your personal information is the page named 'Contact' which correctly once filled out, will send an email to my personal inbox. This contact form is used to connect me with the potential client. Furthermore, on the contact form, the website user will enter the following: Name, email address, twitter username, subject and message. As previously mentioned, this helps with the communication process between me as a designer and the potential client. Entering your information on the contact form, gives me 'Zach Austin' the site owner the permission to view your contact form and reply to you with an email. Also, since the site was created using an online website creator 'Wix' it also gives them permission to view any data collected. The wix privacy policy can be found here [https://www.wix.com/about/privacy] which will also backup the policy in more detail. I may process [information contained in any enquiry you submit to us regarding goods and/or services] ("enquiry data"). The enquiry data may be processed [for the purposes of offering, marketing and selling relevant goods and/or services to you]. The legal basis for this processing is [consent] OR [[specify basis]].
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Cookie Policy
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A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version.
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We use cookies for the following purposes:
(a)[authentication - we use cookies [to identify you when you visit our website and as you navigate our website][ (cookies used for this purpose are: [identify cookies])]];
(b)[status - we use cookies [to help us to determine if you are logged into our website][ (cookies used for this purpose are: [identify cookies])]];
(c)[personalisation - we use cookies [to store information about your preferences and to personalise the website for you][ (cookies used for this purpose are: [identify cookies])]];
(d)[security - we use cookies [as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally][ (cookies used for this purpose are: [identify cookies])]];
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